AVIS Leiebil - Oslo Sentrum Vika

Fikk ikke oppgradering, men det var ikke å forvente da det ble booket kort tid før leien. Eneste avviket var at det var vanskelig å komme i kontakt med kontoret for å forlenge leien. Helt ny bil (under 1000km), leier gjerne her igjen.

Vil gjerne 5 stjerne til deres ansatt med navn: Alex. Han har jobbet lenge hos dere og fortjener å bli årets ansatt. Han er en person vet hva ordet service handler om og gir den beste kundeopplevelsen til kunder. Han er en løsningsorientert og en person med full kompetanse, og i tillegg imøtekommende.

De lånte ut bilen som jeg hadde reservert!

Expérience très décevante pour des vacances de sports d'hiver : 1 ski rack réservé et en fait 1/2 ski rack sur le toit ( 3 paires de ski alpin pour 4 skieurs !).Pas de trappe à ski dans ce Toyota rav 4 4 , comme affirmé par le personnel de l'agence .Inconfortable voyage à l'arrière sur les 2/3 de la banquette restante pour les 2 passagers arrière .Valises remplacées à la dernière minute par des sacs plastiques pour optimiser le rangement du coffre . Voyant pression pneu en permanence allumé ( appel à leur centre de dépannage qui rassure ) et on apprend au retour que c'est normal car aux changements de pneumatiques l'hiver , ils ne réinitialisent pas la détection de pression de pneus.Le produit lave glace n'avait pas été mis à niveau et on pense qu'il s'agissait du produit d'été car il gelait sur leur pare brise . Bref , des faits qui sont en contradiction avec la promotion de leurs véhicules pour les vacances au ski , sur le site avis:" En mettant en avant la sécurité de transport des skis avec le ski rack qui permet de gagner de la place dans le coffre pour voyager en tout confort et sécurité " . Ainsi qu'un photo montrant un ski rack complet sur le toit d'un véhicule . points positifs : bonne conduite sur neige et glace du véhicule réponse du service dépannage sur la route ( pression pneus)

This company is a scam. They decided to duplicate the location on Google Maps to hide bad reviews. The old location Avis Aker brygge: https://maps.app.goo.gl/K3GcTUp5QDwxW4qW7 – you can read the truth about this rental place there. Horrible car rental experience. We rented a car in April 2025. They forced us to pay for "damages" that did not actually exist. We filmed the car completely when returning it — no defects, everything was intact. But that didn’t help. It seems like they have a scheme: they simply accuse clients of imaginary damages. What outraged us the most was that they charged an extra fee because "due to the damages," the car could not be rented to the next customer. According to them, the car was almost totaled, even though it was perfectly drivable because THERE WERE NO DAMAGES! We returned the car before leaving Oslo, so when we received the message that the car was scratched, we went to the parking lot and filmed it again from multiple angles. There was nothing on the car, but they didn’t care. Neither support, nor phone service, nor the insurance could help us. It is very hard to prove that you’re not stupid, because I have video from all sides, photos at the parking lot upon pickup, upon return, and after they "recorded scratches," and the car has nothing, but they still claim it’s damaged. Also, we specifically rented an electric car to get a discount on toll roads. At the start of the rental, I asked if we would get the discount for electric cars (50% on tolls and ferries). They assured us we would, but then we received an invoice without the discount. They explained over the phone that the car is not registered in the system as electric, so it is charged like all regular cars. I would give -1 star if I could. I don’t know what we expected when renting a car here, but certainly not mockery and fraud. I do not recommend this place to anyone.

I ski on the Mexican Olympic ski team. This winter I rented a car here 3 times to go to races and events with my teammate. Everyone is friendly and professional. The process of renting and returning the car is quick and easy. 100% recommend.

Probably moved to clean up their bad ratings from Avis Aker brygge. This company is a scam not following Norwegian customer laws and not responding to customers. They have your credit card number and can charge whatever they like.