Hertz Stavanger Lufthavn

Veldig dårlig kommunikasjon, når jeg skulle hente bilen så fikk jeg beskjed om at de ikke hadde den bilen tilgjengelig engang etter jeg hadde betalt for den, ble trukket 10000kr 1 uke etter faktura pga grunner som ikke kan forklart,

Vi vet at E biler betaler hel pris på Bom penger men Hertz lurer folk og tar full pris på Bom penger selv om det er E-bil. Dårlig dårlig dårlig ):

Tar moms på bompasseringer og stjeler penger fra kortet i etterkant, selv om alt et betalt og oppgjort.

Veldig dårlig

The gentleman on the phone helped immediately with a question I had. He provided clear instructions on how to resolve an issue related to a parking issue. He was prompt and courteous, going above and beyond to help me. The interaction with the Stavanger Airport Hertz agent occurred at 0903 a.m. on 7 February, 2026. Reward that agent for 5-star service!

Rather friendly staff at the desk...but: beware of the many surcharges and fees which will mushroom on your final bill, with no possibility to claim them back. Also, they gave me a full electric plug in and I had many issues to recharge it downtown (which did not prevent Hertz to charge me afterwards more than 600 NOK for the refuelling services whereas they had told me at the front desk that they would not charge this given the difficulties encountered...).. Quite unpleasant experience overall.

All started well with an efficient self-service check-out and a super generous upgrade to an amazingly quick and comfortable Volvo S60 T8. For returning the car, as there is no staff at the car park and you'll have to drop off the key at the terminal building, so the car isn't checked while you're present. The next day I promptly received an email claiming that there was some new damage - a damage that was even on Hertz's very own preexisting damages list - including pictures. 3 emails and 48hrs later, Hertz withdrew their claim. Later on I've noticed an additional charge on my credit card without any corresponding invoice. Took another 2 months for clarifying and getting an invoice issued.